Hospitality – Delivering Excellent Customer Service

The 'Antur Arlwyo' videos show the experience of six people who work in the catering and hospitality sector. The videos focus on different departments in the food industry workplace showing the individuals working in their specialist department. We will hear about their passion for the profession and the pleasure they get from working in the industry; there is an emphasis on their pride in working in Wales and operating bilingually. There are six videos in the series: Alun Evans, Pizza Llan Bryn Williams, Bryn Williams at Porth Eirias Cadi Ellis: Siwgr a Sbeis Helen Hollans, Môn ar Lwy Liza , Halen Môn Megan: Ffika Coffee If you’re following Catering and Hospitality courses then you will learn why the skill of using the Welsh language is so valuable in this field in Wales

A Welsh medium resource on the HWB website aimed at Post-16 learners, concentrating on 6 subject areas: Agriculture, Business, Drama, Leisure and Tourism, Health and Care and Early Years and the Media.

There are four different levels of the Prentis-iaith units: Ymwybyddiaeth - Awareness (for apprentices who currently have little or no Welsh language skills) Dealltwriaeth - Understanding (for apprentices who already have some Welsh language skills.) Hyder - Confidence (for apprentices who are keen to develop their confidence to use their Welsh in the workplace) Rhuglder - Fluency (for apprentices who are fluent in Welsh to assist them to use their Welsh in the workplace) Complete the quiz below to find out which one is suitable for you.

University Ready is your easy-to-use hub, whether you’re about to move on to university-level education, or if you’re supporting someone who is – perhaps as a parent, teacher, carer or adviser. You can search by topic – like study skills, wellbeing and mental health, or student life – by institution, and by subject area, so you can be sure of getting straight to the resources you need.